General Terms
All products sold by GS Gelato are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to GS Gelato within 12 hours from receiving the product. All packages will be shipped within 3 days of payment clearing. Because of the nature of the Internet, by ordering online from GS Gelato, you acknowledge that you have read and agreed to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

GS Gelato Return Merchandise Authorization (RMA) Policy
• All order changes or cancellations should be reported prior to shipping and by phone to 850-243-5455 or to 888-GELASOR Emails are not accepted.
• GS Gelato is not to be held responsible for melted products due to the customer not being present to sign for their package. If no signature is given on the first try for delivery, GS Gelato is no longer responsible for the order. Returns will not be accepted on Priority Overnight orders with no signature on the first delivery attempt.
• Defective return does not include returns for incompatibility.
• There will be no refund for shipping under any circumstances.
• Returns will only be accepted if items were wrongly received. This means if you receive items you did not order.
• All returns require prior authorization and must be returned in the original packing with all items to be returned still intact and present, and a copy of original purchase invoice. Returns missing all or part of products being returned will not be accepted. To request a Return Merchandise Authorization, call (850-243-5455), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (8:00 AM to 4:00 PM central time Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

Back-order Policy
If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. GS Gelato will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to info@gsgelato.com and we will change it for you.

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If you need assistance at any time, please feel free to call 1-888-GELASOR or email us at info@gsgelato.com
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